Distance Sales Agreement

Distance Sales Agreement



BUYER; the right of withdrawal, especially the right of withdrawal, for the use of the right of withdrawal and how this right will be exercised, the BUYER will lose the right of withdrawal if the right is not used in due time, the BUYER is a legal person and for the products purchased for commercial or professional purposes (for example, bulk purchases are deemed to be of this nature in any case). The SELLER accepts and declares that he/she cannot exercise his/her "consumer rights" in accordance with the provisions of this Agreement, that he/she has been informed by the SELLER clearly, clearly and in accordance with the internet environment about the legal remedies for disputes, that he/she has confirmed this preliminary information in electronic environment and then ordered the product.


Article 1- Parties


Name : Natumora - Asim Büke
Address: Yusuf Çavuş Sok. No: 22/BC Blok Suadiye, Kadıköy, Istanbul Turkey
Phone: 0545 454 30 95
Email: info@natumora.com


1.2. BUYER

Name – surname / TR Identity Number:


Article 2- Subject

The subject of this distance sales agreement (“Agreement”); The Consumer Protection Law No. 6502 (“Law”) of the product/products whose qualifications and sales price are specified below, which the BUYER has ordered electronically from the SELLER's https://www.natumora.com/ website (“Website”) and It is the determination of the rights and obligations of the parties regarding the sale, delivery and other issues in accordance with the Regulation on Distance Contracts No. 29188 (“Regulation”). The above preliminary information and the invoice issued on the order given by the BUYER are an integral part of this Agreement.


Article 3- Contractual Product/Payment/Delivery Information

The type and type, quantity, sales price, payment method, delivery person, delivery address, invoice information, shipping fee of the product/products purchased electronically are as follows. The person to be invoiced and the person making the contract must be the same. The information below must be correct and complete. The BUYER accepts to fully cover the damages that may arise from the situations where this information is not correct or incomplete, and also any responsibility that may arise from this situation belongs to the BUYER.

The SELLER reserves the right to stop the order when it deems necessary, when the information given by the BUYER does not match the reality. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from the telephone, e-mail and postal addresses given by the BUYER, it will freeze the execution of the order for 15 (fifteen) days. During this period, the BUYER is expected to contact the SELLER regarding the issue. If no response is received from the BUYER within this period, the SELLER cancels the order so that both parties are not harmed.


Received Product(s)

Name, number : …………. , ………………..
Total Sales Price : …………. -TL (including VAT)

Payment Method: Credit Card/Bank Transfer (EFT)
Person to be Delivered : …………………………
Phone number : ……………………
Delivery Address : …………………………
Person/Institution to be Invoiced : …………………………
Billing address : ……………………
Tax Administration : ……………………
Tax Registration Number: ……………………
Shipping Fee: 0 -TL


Article 4- Contract Date and Force Majeure

The contract date is …./…../…, which is the date the order is placed by the BUYER. is historical.

Circumstances that do not exist or are not foreseen at the date of signing of the contract, develop beyond the control of the parties, and that make it impossible for one or both of the parties to partially or completely fulfill their obligations and responsibilities assumed by the contract or to fulfill them on time, force majeure (natural disaster, war , terrorism, insurrection, changing legislation provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.). The party in the person of force majeure shall notify the other party immediately and in writing.

During the continuation of the force majeure, the parties will not be liable for any failure to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.


Article 5- Rights and Obligations of the SELLER

5.1. The Seller accepts and undertakes to fulfill the obligations imposed on him in the contract in accordance with the provisions of the Law and Regulation, except for force majeure.

5.2. Persons under the age of 18 (eighteen) cannot shop on the Website. The SELLER will base the BUYER's age specified in the contract as correct. However, the SELLER cannot be held responsible in any way due to the BUYER's incorrect writing of his age.

5.3. The Website is not responsible for price errors caused by system errors. Based on this, the SELLER; It is not responsible for the promotion and price errors that may arise due to the system on the website, the design or illegal interventions to the website. Based on system errors, the BUYER cannot claim from the SELLER.

5.4. You can shop on the website by credit card (Visa, MasterCard etc.) or bank transfer. Orders that are not transferred within one week from the order date will be cancelled. Payment methods such as paid shipment or postal check, which are made without consulting the SELLER, are not accepted.


Article 6- Rights and Obligations of the BUYER

6.1. The BUYER accepts and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure.

6.2. The BUYER accepts and undertakes that he/she is deemed to have accepted the provisions of this contract and will make the payment in accordance with the payment method specified in the contract.

6.3. BUYER; In case he wants to return the product he bought, he accepts and undertakes not to damage the product and its packaging in any way, and to submit and return the original invoice and delivery note at the time of return.



Article 7- Order/Payment Procedure


The TL amount of the products added to the shopping cart including VAT (total installment amounts in installment transactions) is processed through the POS of the relevant bank card, after approval by the BUYER. For this reason, an order confirmation e-mail is sent to the BUYER before the orders are shipped. No shipment can be made before the order confirmation e-mail is sent.

Any disruption in the process or problems that may arise regarding the credit card are notified to the BUYER by using one or more of the telephone/fax/e-mail ways specified in the contract. If necessary, the BUYER may be asked to meet with his bank.

The processing time of the orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the SELLER accounts.

In case it is understood that the product subject to the contract cannot be supplied for an exceptionally justified reason and/or a stock problem is encountered, if the BUYER is immediately and clearly informed and approved, another product of equal quality and price may be sent to the BUYER, or in line with the BUYER's desire and choice. ; a new product may be sent, it may be expected that the product will be in stock or the other obstacle preventing delivery will be removed, and/or the order may be cancelled.

In cases where it becomes impossible to fulfill the delivery obligation of the product subject to the contract, the BUYER is informed of this situation and the total price paid and any documents that put him under debt, if any, are returned to him within 14 (fourteen) days at the latest, and the contract is canceled. In such a case, the BUYER shall not claim any additional material and moral damages from the SELLER.


On the website, buyers who do not want to use their credit card information on the Internet are offered the opportunity to order by cash transfer. In payment by wire transfer, the BUYER can choose the bank most suitable for him and make the transfer. If EFT is made, the date of transfer to the account will be taken into account. When making money order and/or EFT, the "Sender Information" must be the same as the invoice information and the order number must be written.

In case the bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons after the delivery of the product, not due to the BUYER's fault, the BUYER's product delivered to him within 10 (ten) days. It is obligatory to send it to the SELLER. In such cases, the transportation costs belong to the BUYER.

If the BUYER has preferred to pay by credit card, the BUYER accepts that he will confirm the relevant interest rates and default interest separately from his bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the bank and himself, in accordance with the provisions of the legislation in force, and commits.


Article 8- Shipping/Delivery Procedure


With the sending of the order confirmation e-mail, the product/products are given to the courier company with which the SELLER has a contract.


The product/products will be delivered to the BUYER's address by the SELLER's contracted cargo. The delivery time is 30 days from the sending of the order confirmation mail and the conclusion of the contract.

The products are sent to the regions where the cargo companies do not deliver to the address by telephone notice. If the cargo company that will make the delivery does not have a branch at the location of the BUYER, the BUYER must take delivery from another nearby branch to be notified by the SELLER.

In regions where the cargo company delivers once a week, in cases where there are errors and deficiencies in the shipping information, some social events and natural disasters, there may be a delay in the specified day time. The BUYER cannot impose any responsibility on the SELLER due to these sags. Even if the BUYER is not present at the time of delivery, the SELLER shall be deemed to have fulfilled its performance fully and completely. Therefore, the SELLER is not responsible for the damages and expenses caused by the BUYER's late delivery and/or non-delivery of the product.

Product; If it is to be delivered to a person/organization other than the BUYER, the SELLER is not responsible for the extra shipping costs that may arise from the person/organization not accepting the delivery or from the inaccuracy in the shipping information. If the product/products did not reach the BUYER on the specified days, delivery problems should be reported immediately by using the info@natumora.com e-mail address.

In case of damaged package: BUYER; should inspect the product before receiving it, and should not receive the defective and damaged product from the cargo company official. If the courier company official thinks that the package is not damaged, the BUYER has the right to open the package there and have it checked that the products were delivered undamaged and to request that the situation be determined with a report.

The BUYER accepts that the product received from the cargo is intact and undamaged.

If the package is not accepted and a report is kept, the situation should be reported to the SELLER as soon as possible with the copy of the report remaining in the BUYER.


Article 9- Procedure for Product Return and Right of Withdrawal

Product Returns:

The BUYER has the right to withdraw from the contract within 14 days after receiving the product without giving any reason and without paying any penalty. Pursuant to the relevant legislation, the BUYER must fill in the return sections at the bottom of the SELLER's invoice delivered with the product completely and correctly, sign it, send one copy to the SELLER together with the product, and keep the other copy at his disposal.

There is no right of withdrawal for the products prepared in line with the BUYER's wishes and/or his personal needs.

In the event that the BUYER exercises its right of withdrawal, the SELLER shall return the total amount it has received within 14 (fourteen) days at the latest from the receipt of the invoice containing the withdrawal notification, and any documents, if any, that put the BUYER in debt, without incurring any expense to the BUYER.

If there is any damage or any defect in the product due to non-compliance with the instructions for use, contrary to the natural use of the product, the SELLER is not responsible for returning or changing the product. Additionally; unpacked, used, destroyed, etc. Returns of such products are not accepted. Returns must be made with the original packaging.

For product return, the situation should be forwarded to the info@natumora.com e-mail address first. The information about sending the product as a return is sent to the BUYER by the SELLER. After this meeting, the product should be delivered to the SELLER, together with the invoice containing the information about the return, via the cargo company that makes the delivery to the BUYER's address. If the returned product reaches the SELLER, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the BUYER's credit card/account. No refund will be made until the product is returned. The time for the credit card refunds to be reflected on the credit card accounts is at the discretion of the relevant bank.

If the purchase is made with a credit card and in installments, the credit card return procedure will be applied as follows: If the BUYER has sent the purchase request for the product in installments, the bank makes the repayment to the BUYER in installments. After the SELLER pays the entire product price to the bank at once, in case the installment expenditures made from the bank POS are returned to the BUYER's credit card, the requested refund amounts are transferred by the bank to the bearer's accounts in installments so that the parties involved do not become victims. The installment amounts paid by the BUYER until the cancellation of the sale, if the refund date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the BUYER will pay the installments before the refund for another month, equal to the number of installments he has paid before the return, after the installments of the sale are over. receivables and will be deducted from existing debts.

In case of returning the product and service purchased with a card, the SELLER cannot pay the BUYER in cash in accordance with the contract it has made with the bank. In case of a return transaction, the SELLER will make the refund via the related software and since it is obliged to pay the relevant amount to the bank in cash or by deduction, the BUYER cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the bank in accordance with the above procedure, after the BUYER pays the bank a single payment.


Article 10- Confidentiality

The information specified by the BUYER in this contract and the information and data that the BUYER has notified to the SELLER for payment will not be shared by the SELLER with third parties.
The SELLER will only be able to disclose this information and data within the framework of the existence of an administrative/legal obligation. Within the scope of any judicial investigation with documented research capacity, the SELLER may provide the information and data requested from him to the relevant authority, if he has it.

Credit card information is never stored.
Information such as e-mail address, postal address and telephone belonging to the BUYER are only used by the SELLER for standard product delivery and information procedures. In some periods, campaign information, information about new products, promotional information may be sent to the BUYER after its approval.


Article 11- Competent Court in Case of Dispute

In disputes arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the BUYER's or SELLER's settlement are authorized up to the value announced each year by the Ministry of Commerce.

In the event that the order is realized, the BUYER is deemed to have accepted all the terms of this contract. …/…/…