Protection of Your Personal Information
Information on the Protection of Your Personal Information
Dear Visitors, Customers and Members,
As the “Data Controller”, we would like to inform you about our practices regarding the processing of personal data and the collection, storage, processing and transfer of personal data within the scope of the Law No. 6698 on the Protection of Personal Data (“Law”).
If you visit the www.natumora.com website (“Website”), shop on the Website or become a member of the Website, your personal data is processed and necessary measures are taken by our company (Natumora Organics/Data Controller) within the scope of technological possibilities and cost factors for the security of the information and transactions obtained. is taken. The clarification text regarding personal data is below:
Which personal data do we process?
In case you shop from the website (even if you are not a member)
- Your identity information (name-surname)
- Your contact information (address, phone number, e-mail address)
- If you specify it on the invoice, TR ID number, tax number, individual company information)
- Shopping Information (shopping date, time, amount, shopping content, payment method, etc.)
- If you do your shopping with a credit card, your credit card information ( it is transferred to the relevant payment institution without being recorded by our company).
If You Are A Member Of The Website
- Your identity information (name-surname)
- Your contact information (address, e-mail address, phone number)
- Details of your use of the website (your behavior on the website, your transactions, your preferences, products visited, etc.)
- Shopping Information (shopping date, time, amount, shopping content, payment method, etc.)
Our Purpose of Processing Your Personal Data
- If you contact us, we process your identity and contact information in order to resolve your problems and complaints and to contact you when necessary.
- We process your identity, communication, invoice and shopping information in order to fulfill our obligations arising from the legislation, to fulfill our other legal obligations, especially information security, with authorized and responsible public institutions and organizations.
- We process your identity, contact, invoice and shopping information in order to exercise all kinds of lawsuits, replies and objections against official institutions and organizations such as courts, enforcement offices, arbitral tribunals in disputes arising from the contract.
- We process your identity, contact and shopping information in order to record your information in order to carry out post-sales operational processes (returns, etc.).
- We process your identity and contact information so that your order can be delivered to you.
- We process your identity and contact information so that the records we create in our system about you can be distinguished from the records of other customers.
- We process your identity and billing information in order to issue invoices.
- If you want to make your payment by credit card, we process your credit card information (which is transferred to the payment institution without saving the credit card information) in order to receive the payment.
- We process your identity and contact information in order to carry out membership transactions and to make member login to the Website.
- When you want to shop on the Website as a member, we process your identity and contact information in order to enable you to shop using your member information without having to re-enter all membership information for each shopping transaction.
- As a member, we process your identity, contact and shopping information in order to provide you with the service of viewing your previous orders and order history.
- We process the information regarding your use of the Website in order to create/make general or personalized campaigns, advantages, promotions, advertisements, marketing activities.
What is Our Method of Collecting Personal Data?
We collect the information you share regarding the shopping you make on the Website or membership transactions in our systems, recording all kinds of shopping, collection, delivery, registration and behavioral transactions on the Website in our systems, and recording the information you provide during communication with you via telephone, in our systems.
Your personal data; Regarding the membership and sales processes on the website, the legal grounds of "data processing is necessary for the establishment and performance of the contract", "fulfillment of legal obligation" and "data processing is mandatory for the legitimate interests of the data controller; We collect it based on the legal reasons of "fulfillment of legal obligation" regarding our retention obligations arising from the legislation.
To Whom Do We Transfer Your Personal Data and For What Purpose?
- Information technologies, marketing activities or consultancy that requires expertise, etc. with domestic service providers for purposes such as receiving services, receiving product and service support in personal data collection processes,
- With our business partners from whom we receive courier and cargo services in order to send you your shopping and all other product requests on the website,
- With these institutions, organizations and authorities, with the information requested from us in order to fulfill our other related obligations and to provide information, documents and other related obligations to authorized and authorized public institutions and organizations and judicial authorities, and to use our legal rights such as litigation and reply rights,
- If you make your payment by credit card, your credit card information can be sent to the relevant bank, electronic payment institution, etc. without being recorded by our company. We share it with third parties who provide the service.
What are your rights under the law?
At any time, by applying to our company regarding your personal data processed by our company;
a) learning whether your personal data is processed,b) requesting information regarding the processing activities of your personal data,
c) to learn the purposes of processing your personal data and whether they are used in accordance with their purpose,
ç) If your personal data has been transferred to third parties in the country or abroad, learning these persons,
d) request correction of your personal data if it is incomplete or incorrectly processed,
e) to request the deletion or destruction of your personal data in case the reasons requiring the processing of your personal data disappear or our company does not have a legal basis or legitimate interest to process the said data,
f) requesting the third parties to whom your personal data has been transferred to be notified of your requests specified in subparagraphs (d) and (e) and to perform the same transactions,
g) objecting to adverse results that may arise by analyzing your personal data through automated systems,
ğ) If you suffer damage due to the unlawful processing of your personal data, you have the right to demand compensation for this damage.